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Mandatory training is not the same as competence. Joint Commission tracer methodology and nursing competency validation reveal the gap most healthcare organizations have not closed — the gap that surfaces in adverse events, lawsuits, and CMS surveys.
Satisfactory CPARS means you delivered what the contract asked. Exceptional CPARS means you delivered what the government wishes more contractors would deliver. The architecture beneath the rating is what separates them.
Why most training programs measure the wrong thing By Adam J. McLean, PhD — Founder & Principal, McLean Performance Group
